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Customer Service


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Please allow appropriate time for your products to arrive. Most shipments are sent within 2 business days if the item is in stock. There is a $25.00 minimum order.
Shipping costs will be calculated using UPS Shipping Table, unless you prefer another method of shipping. We welcome all Corporate or Government inquiries. Please email or call us.

Sales Tax
All orders originating in Wv will incur 6.00% sales tax. No Sales Tax will be collected on orders outside of West Virginia.

Returns
We want your shopping experience to be enjoyable. We provide our customers as much detailed product information so they can make a good buying decision.

Please call or write us if you have any questions about a specific product, we will be happy to offer any additional information you might need.
Copy Machines, Fax Machines and Printers can not be returned once toner is installed in the machine. If the merchandise is defective we will repair or replace the unit.

We offer a 5 business day return policy if your purchase didn't meet your expectations. Just return your un-used product prepaid and insured to us and we will refund or replace the product with the exception of copy machines, fax machines and printers, less shipping charges.

Call or write us to pre-authorize your return. No returns will be accepted without prior authorization. Please note that we cannot accept returned comsumable items such as ink cartridges, ribbons, toner, developer nor drums once they have been opened.

Copy Machines, Fax Machines and Printers can only be returned if they are in the original factory sealed cartons.

We reserve the right to charge a 20% restocking fee on damaged, incomplete, or unwanted merchandise; or items incorrectly ordered by the customer returned to us.

Shipping charges for returning merchandise are the customers responsibility.

All defective claims must be made within 5 days of receipt of merchandise. All items being returned must be in original box with everything intact. (including parts, inside packaging and manuals etc). Please allow appropriate time for your products to arrive.

Most shipments are sent within 2 business days if the item is in stock.
There is a $25.00 minimum order.

Shipping costs will be calculated using UPS Shipping Table, unless you prefer another method of shipping.

We welcome all Corporate or Government inquiries. Please email or call us.

Sales Tax
All orders originating in Wv will incur 6.00% sales tax. No Sales Tax will be collected on orders outside of West Virginia.

Returns
We want your shopping experience to be enjoyable. We provide our customers as much detailed product information so they can make a good buying decision.

Please call or write us if you have any questions about a specific product, we will be happy to offer any additional information you might need.

Copy Machines, Fax Machines and Printers can not be returned once toner is installed in the machine. If the merchandise is defective we will repair or replace the unit.

We offer a 5 business day return policy if your purchase didn't meet your expectations. Just return your un-used product prepaid and insured to us and we will refund or replace the product with the exception of copy machines, fax machines and printers, less shipping charges.

Call or write us to pre-authorize your return. No returns will be accepted without prior authorization. Please note that we cannot accept returned comsumable items such as ink cartridges, ribbons, toner, developer nor drums once they have been opened.

Copy Machines, Fax Machines and Printers can only be returned if they are in the original factory sealed cartons.

We reserve the right to charge a 20%-30% restocking fee on damaged, incomplete, or unwanted merchandise; or items incorrectly ordered by the customer returned to us.
Shipping charges for returning merchandise are the customers responsibility.

All defective claims must be made within 5 days of receipt of merchandise. All items being returned must be in original box with everything intact. (including parts, inside packaging and manuals etc).

Returned items after the initial 5 days from purchase will not be accepted.

Payment Methods
We welcome Visa, Mastercard, American Express, Discover and Government Impact cards and Wire Transfers.

Purchase Orders from City, County, State, Federal Government as well as all Public Education are normally accepted. Our terms for open purchase orders are due upon reciept.

Store Hours
Our store hours are from 9am to 5pm EST.

Privacy Statement
We respect your privacy. You can be assured that your personal information (name, address, phone number, credit card, etc) will not be given, sold or traded to any outside parties. The e-mail address you provide us will not be given to any third parties.

Returned items after the initial 5 days from purchase will not be accepted.

Payment Methods
We welcome Visa, Mastercard, American Express, Discover and Government Impact cards and Wire Transfers.

Purchase Orders from City, County, State, Federal Government as well as all Public Education are normally accepted. Our terms for open purchase orders are due upon reciept.

Store Hours
Our store hours are from 9am to 5pm EST.

Privacy Statement
We respect your privacy. You can be assured that your personal information (name, address, phone number, credit card, etc) will not be given, sold or traded to any outside parties. The e-mail address you provide us will not be given to any third parties.








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Copy Machines, Copiers, Xerox Copy Machines
We accept all Major Credit Cards

We are part of Yahoo Shopping rated as a merchant. We offer a secure site, however, if you feel more comfortable, we gladly accept telephone and faxed orders

Heaster Lawson Business Products
929 West Pike Street
Clarksburg, WV 26301
Toll Free 800-352-3177 * Local 304-623-5734 Fax 304-623-5614
Your Online Source for Office Products
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