We have many years of office machine experience. Our company founders were around to see the first mechanical typewriters, adding machines, and electric typewriters.
Over the years we have seen many changes in the office machine industy, but one thing has remained constant. Each customer is important to us, and we appreciate your business. We will assit you with your product needs and see that your items arrive on time.
Our company is based on Customer Satisfaction and we encourage all comments, suggestions, and would like to hear about your experience shopping with us.
Please allow appropriate time for your products to arrive.
Most shipments are sent within 2 business days if the item is in stock.
Shipping costs will be calculated using UPS Shipping Table, unless you prefer another method of shipping.
We welcome all Corporate or Government inquiries. Please email or call us.
All orders originating in Wv will incur 6.00% sales tax. No Sales Tax will be collected on orders outside of West Virginia.
We want your shopping experience to be enjoyable. We provide our customers as much detailed
product information so they can make a good buying decision.
Please call or write us if you have any questions about a specific product, we will be happy to
offer any additional information you might need.
All Toner, Ribbons, Ink Cartridges are NON RETURNABLE once they are opened.
Copy Machines, Fax Machines and Printers can not be returned once toner is installed in the machine.
If the merchandise is defective we will repair or replace the unit.
We offer a 5 business day return policy if your purchase didn't meet your expectations. Just return your
un-used product prepaid and insured to us and we will refund or replace the product with the exception of
copy machines, fax machies and printers, less shippnig charges.
Copy Machines, Fax Machines and Printers can only be returned if they are in the original
factory sealed cartons.
Call or write us to pre-authorize your return. No returns will be accepted without prior authorization.
We reserve the right to charge a 20% restocking fee on damaged, incomplete, or unwanted merchandise; or items incorrectly ordered by the customer returned to us.
Shipping charges for returning merchandise are the customers responsibility.
All defective claims must be made within 5 days of receipt of merchandise. All items being returned must be in original box with everything intact. (including parts, inside packaging and manuals etc). Returned items after the initial 5 days from purchase will not be accepted.
We welcome Visa, Mastercard, American Express, Discover and Government Impact cards and Wire Transfers.
Purchase Orders from City, County, State, Federal Government as well as all Public Education are
normally accepted. Our terms for open purchase orders are due upon reciept.
Our store hours are from 9am to 5pm EST.
We respect your privacy. You can be assured that your personal information (name, address, phone number, credit card, etc) will not be given, sold or traded to any outside parties. The e-mail address you provide us will not be given to any third parties..
Heaster Lawson Business Products
929 West Pike Street
Clarksburg, WV 26301
Toll Free 800-352-3177